Service & Support by Tech Repair
Your Trusted Partner
Tech Repair is owned and operated by the University of Michigan, giving us an unparalleled understanding of your needs as a member of the university community. We make technology support and service a breeze.
Why Choose Tech Repair
Simple
Specialized
Dedicated
Ready to Start?
I'm not sure who owns my device
Contact the ITS Service Center.
Services & Rates
Hardware Repair
We provide device repair support for these personally- and departmentally-owned devices:
hardware purchased in the US or internationally
computers purchased in the US
computers purchased in the US
most computers and printers purchased in the US
Surface devices via Microsoft exchange or replacement
In-warranty
Manufacturer Warranties:
US only - Dell, HP, Lenovo
US and international - AppleCare/Applecare+
Warranty coverage varies for hardware failure vs physical damage. If you have questions about your specific coverage, contact your device manufacturer.
No charge for parts or labor.
No need to file a claim, we do it for you.
Safeware Protection Plan
This extended hardware warranty coverage can be purchased through Tech Shop.
No charge for parts or labor.
No need to file a claim, we do it for you.
Risk Management
All university-owned property is insured by University of Michigan Risk Management (RM).
Tech Repair partners with RM to simplify repair or replacement of accidentally damaged devices that are covered.
No charge for parts or labor.
No need to file a claim, we do it for you.
Microsoft Surface
We facilitate your Surface device exchange/replacement with Microsoft. Unless covered by a Safeware Protection Plan, charges apply to both in- and out-of-warranty hardware.
Exchange/replacement facilitation: $96 flat fee
Out-of-warranty (no coverage)
These rates apply to personally-owned hardware not covered under a standard manufacturer warranty, extended warranty or other insurance plan.
Diagnosis: $96/hr (1-hr minimum)
Repair: $96/hr (diagnostic charges applied to the 1st hour of repair work)
Parts: charges as incurred
Device Maintenance
We offer device maintenance services for most brands.
Data Backup, Transfer, or Recovery
We can back up your data to a device you provide or transfer data from your old device to a new one.
If you are checking in your hardware for repair services, we strongly recommend including data backup services.
If you experience data loss, we may be able to help you recover some or all of it. For more complex data recovery needs, we partner with DriveSavers; additional charges apply.
$48/half hour
Virus/Malware Scanning & Removal
If you believe you’ve been a victim of any kind of virus or malware, we can help troubleshoot symptoms, diagnose the problem, and, if necessary, remove the infection.
Check out recommended endpoint protection to safely connect to the U-M computing environment and the internet. We can provide installation and setup assistance, if you need it.
Disinfection: $96 flat fee
Disinfection with operating system reformat and reinstall: $144 flat fee
Secure Erase
We assist individuals and departments with preparing to recycle, reuse, or dispose of a device by securely wiping computer hard drives, tablets, and removable media to ensure that any sensitive data is removed.
As part of this service, we can also transfer data to a device you supply prior to sanitization.
Secure wipe: $48 flat fee
Secure wipe with data transfer to customer-supplied device: $96 flat fee
Upgrades & Installations
Hardware
We offer this service for a variety of hardware including RAM, hard drives, network cards, CD/DVD drives, and more.
$48/half hour + purchase of hardware, if necessary
Operating Systems (OS)
Let us handle the headache of OS upgrades, installation, or reformatting.
$144 flat fee + purchase of OS, if necessary
Software
We can install and configure new software applications for you, upgrade from previous versions, or reinstall/reconfigure a current installation that's giving you trouble.
$48/half hour + purchase of software, if necessary
Ready to Get Working?
How you proceed depends on who owns your device.
Unsure who owns it? Contact the ITS Service Center.
Personal Repair
If you purchased the device yourself or it was provided through the Undergraduate Laptop Program, this is the right place to start.
What To Do
What We'll Do
- Provide rough repair cost and time estimates.
- Help check in your device.
- Advise you on loaner devices, if desired.
- Confirm any warranty information.
- Provide you a detailed quote.
- Get authorization prior to starting repair work.
- Communicate with you about the status of your repair.
- Process your warranty/protection plan/insurance claim for you.
- Notify you when repair work is complete.
When Your Device Is Ready
Departmental Repair
If your device is owned and was provided to you by your U-M school or department, your unit IT or Neighborhood IT support staff are your best resource to get started.
Don't have local IT support? Follow the Personal Repair process, be sure to mention that you have a U-M owned device, and we'll get you squared away.
What To Do
